Welcome to our Terms and Conditions
Please read the information below carefully before booking.
By making a booking with us, you agree to these terms.
Booking & Payment
To secure your booking, a deposit is required.
The remaining balance can be paid at any time prior to the activity.
We accept:
Online card payments (full payment optional),
Bank transfers (on request),
Cash or card payments on-site.
Cancellations & Refunds
We operate a 48-hour (2-day) cancellation policy:
Cancellations made more than 48 hours before your activity will receive a full refund.
Cancellations made within 48 hours are non-refundable.
If we cancel due to weather or safety concerns, you’ll be offered a reschedule or a full refund.
Safety & Participation
All participants must:
Be able to swim confidently,
Follow all guide instructions at all times,
Wear the provided safety equipment,
Disclose any relevant medical conditions in advance.
Under 18s must be accompanied by a responsible adult and have parental/guardian consent.
We reserve the right to refuse participation if anyone:
Is under the influence of drugs or alcohol,
Displays unsafe or inappropriate behavior.
Gift Certificate Terms
Gift certificates:
Are valid for 12 months from purchase (extensions may be available upon request),
Can be redeemed against any of our activities,
Are non-refundable but transferable to another person.
Liability
Outdoor adventure activities carry inherent risks.
While we take every precaution to ensure your safety, by booking and participating, you acknowledge and accept these risks and take part at your own discretion.